Terms of Service
Terms of Service
Last Updated: August 8, 2026
Welcome to NEXAVILO.
These Terms of Service (“Terms”) govern your access to and use of nexavilo.com, including all information, products, services, and features available through our website.
By visiting our website or purchasing a product from us, you agree to these Terms.
Online Store Terms
By using this Site, you represent that you are legally permitted to enter into transactions under the laws applicable to you.
You may not use our Site, products, or services for any illegal or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or any other technology that could interfere with the operation or security of our Site.
General Conditions
We reserve the right to refuse or cancel service where permitted by applicable law, including in situations involving suspected fraud, abuse, payment issues, or violations of these Terms.
We may update, modify, suspend, or discontinue parts of our Site or services from time to time.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our Site are accurate.
However, colors and appearance may vary slightly depending on photography, lighting, display settings, production batches, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.
Product Use
Our hot and cold eye masks and related products are intended primarily for general comfort, relaxation, and personal-care use.
Unless specifically stated otherwise, products sold through our Site are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our Site is for general informational purposes and should not be considered medical advice.
Always follow the instructions supplied with the product.
Customers should check the temperature of heated or chilled products before applying them to the skin.
Do not use a product if it is torn, damaged, punctured, or leaking.
Discontinue use if you experience pain, burning, excessive cold, irritation, numbness, or unusual discomfort.
If you have an existing medical condition or concerns about using hot or cold therapy, consult an appropriate healthcare professional before use.
Orders
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Pricing or product information contains an error;
- Payment cannot be verified;
- Fraudulent or unauthorized activity is suspected;
- Shipping restrictions prevent fulfillment.
If we cancel an order after payment has been successfully processed, we will issue an appropriate refund to the original payment method.
Pricing
Prices are displayed in the currency shown on the Site or at checkout.
Prices, promotions, and product availability may change without notice.
Shipping charges, taxes, customs duties, or other applicable charges may be added where appropriate.
Billing and Account Information
You agree to provide accurate, current, and complete information when making a purchase.
You are responsible for ensuring that your billing, payment, email, and shipping information is accurate.
Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund Policy.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
Intellectual Property
Unless otherwise stated, content appearing on our Site—including our store name, logos, graphics, photographs, product descriptions, videos, text, design elements, and website layout—is owned by us or used with appropriate authorization.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit our Site content without prior written permission, except where permitted by law.
Third-Party Services
Our store may rely on third-party providers, including Shopify, payment processors, shipping providers, analytics services, advertising platforms, and other service providers.
We are not responsible for third-party websites or services that we do not control.
Your use of third-party services may also be governed by their own terms and privacy policies.
Personal Information
Your submission and use of personal information through our Site is governed by our Privacy Policy.
Prohibited Uses
You may not use the Site to engage in unlawful, fraudulent, abusive, deceptive, or malicious activities; infringe intellectual property rights; distribute malware; interfere with Site security; attempt unauthorized access to systems or data; collect personal information without authorization; or submit false payment, billing, or identity information.
Disclaimer
To the maximum extent permitted by applicable law, our Site and services are provided on an “as available” and “as is” basis.
We do not guarantee that the Site will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, NEXAVILO will not be responsible for indirect, incidental, special, or consequential losses resulting from your use of the Site or products.
Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold NEXAVILO harmless from claims arising from your unlawful use of the Site or material violation of these Terms.
Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
Changes to These Terms
We may update these Terms from time to time.
The latest version will be posted on this page with an updated revision date.
Your continued use of the Site following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contact Information
Questions regarding these Terms should be sent to:
NEXAVILO
Email: support@nexavilo.com
Website: nexavilo.com