Refund Policy
Refund Policy
Last Updated: August 8, 2026
At NEXAVILO, we want you to feel confident when shopping with us.
Please review this Refund Policy carefully before making a purchase.
30-Day Return Policy
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, your item must be in substantially the same condition in which you received it, unused, undamaged, and in its original packaging.
You must also provide your order number or other proof of purchase.
To request a return, contact us at:
Please do not send products back without contacting us first. Returns sent without authorization may not be accepted.
Personal-Care and Hygiene Products
Because some of our products, including eye masks and other personal-care products, come into direct contact with the face or skin, opened or used products may not be eligible for return for hygiene reasons, except where the product is defective, damaged upon arrival, incorrect, or where applicable law requires otherwise.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as reasonably possible.
Include your order number and clear photographs or videos showing the issue.
After reviewing your request, we may provide a replacement, refund, store credit, or another appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, intentionally damaged, altered, or returned without required packaging.
Sale or promotional items may also be subject to specific return conditions where permitted by applicable law.
Your statutory consumer rights are not affected.
Exchanges
If you would like to exchange an eligible product, please contact us at support@nexavilo.com.
Availability of replacement products cannot be guaranteed.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.
Return Shipping
Unless the return is caused by a defective, damaged, or incorrect item, customers may be responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item.
Order Cancellation
If you wish to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has already been shipped.
Missing Refunds
If you have received confirmation that a refund was issued but have not received the funds, please first check with your bank or payment provider.
Processing times vary between financial institutions.
If you still need assistance, contact us at support@nexavilo.com.
Contact
For questions regarding returns or refunds:
NEXAVILO
Email: support@nexavilo.com