Shipping Policy
Shipping Policy
Last Updated: August 8, 2026
Thank you for shopping with NEXAVILO.
This Shipping Policy explains how orders placed through nexavilo.com are processed and delivered.
Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high demand, promotions, holidays, or other unusual circumstances, processing may take slightly longer.
Shipping Confirmation
Once your order has been shipped, you will normally receive a shipping confirmation email containing tracking information where available.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Estimated Delivery Times
Standard delivery generally takes approximately 7–15 business days after dispatch, depending on the destination.
Some destinations may require additional time.
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Shipping Delays
Delivery may occasionally be delayed by circumstances outside our reasonable control, including carrier delays, customs inspections, severe weather, holidays, transportation interruptions, local delivery conditions, or unusually high order volumes.
We appreciate your patience if your order experiences an unexpected delay.
Tracking Your Order
If tracking is available for your shipment, you can use the tracking information provided in your shipping confirmation email.
Tracking updates are controlled by the shipping carrier and may not always update immediately.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us immediately at support@nexavilo.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Orders that cannot be delivered because of an incorrect or incomplete address may be returned to the sender.
Additional shipping fees may apply if the order needs to be reshipped.
Lost Packages
If your tracking information indicates that your package may be lost or has not updated for an unusually long period, please contact us at support@nexavilo.com.
We will work with the shipping carrier where reasonably possible to investigate the shipment.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and confirm whether a household member, neighbor, reception desk, or mailroom accepted the package.
You may also contact the shipping carrier directly.
If you are still unable to locate your package, contact our customer service team for further assistance.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless specifically stated otherwise during checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
Multiple Packages
In some cases, products from the same order may be shipped separately.
If this occurs, you may receive multiple tracking numbers and packages on different dates.
Contact Us
If you have questions about shipping or delivery, contact:
NEXAVILO
Email: support@nexavilo.com
Website: nexavilo.com